FAQ

When will I receive my package?

Your insured and trackable package is sent on Mondays to Fridays and the shipping time is between 8-12 working days. We also email the tracking number to you. Delays may occur so if it is a gift we recommend ordering at least 3 weeks in advance.

Why haven't I received a tracking number or confirmation email?

The tracking number takes up to 1 week to be sent out as the package has to reach a port first. The confirmation email is sent out immediately so check your spam folder if you have missed any emails from us.

Can I really try the product for 30 days and return it if I'm not happy?

Yes, we offer a 100% money-back guarantee within 30 days. If you are dissatisfied for any reason, feel free to use it. See our returns policy for more information on how to do this.

I have a return, what is your address?

We choose to have it behind an email as we often offer generous alternatives to actually shipping the order to us! We prefer to avoid package handling at Epica and we noticed that people were shipping in things without contacting us first, which is something we feel is unnecessary.

And the guarantees, how do they work?

The 30-day money-back guarantee works just like you think, where you can use a product for up to 30 days after receiving it, and if you're not satisfied, you can send it to us for a full refund. And don't hesitate to contact us if something goes wrong. We have a generous customer service and will probably surprise you no matter what.